PLEASE SUBMIT SAMPLES TO OUR NEW MAILING ADDRESS: 200 S. MAIN STREET, SUITE 130-150, SEBASTOPOL, CA 95472
LeafWorks is able to refund an order if an order cancellation is requested within 30 days of purchase and test kits received by the customer remain unopened and untampered; however, conditions apply. See below for terms and conditions.
Please contact email@example.com to request order cancellation and include customer name, order number, copy of the Order Receipt and current mailing address. Then mail back any unopened, untampered test kits to:
200 South Main Street
Sebastopol, CA 95472
All returns will be subject to a 5% return fee based on the amount of the original order to cover transaction and handling fees, and the customer is responsible for shipping costs. The customer can use the return label in the package.
If you want to return a partial order of unused and undamaged tests and your original order had bulk pricing applied, your original order will revert to the price applicable to the number of tests retained and any difference will also be deducted from your refund in addition to the fees above. Note in such circumstances where bulk pricing is removed, you may owe a balance on your final order and be required to pay to receive any results associated with the order.
You may use any unused return shipping label in your kit to submit returned unused tests; however, if you plan to send in a partial order in one shipment and unused tests in another, only one shipping label in a kit is provided and Customer must pay for additional shipments.
A refund will be mailed back to the customer upon receipt of the unopened untampered test kits.
Collection envelopes or cards do not expire. You can order sample envelopes or cards and use them in later years. If cards or envelopes are prepared but not sent in for several months, we cannot guarantee that a test can be performed.