Orders

Can you place an order over the phone?

Yes, one of our team members can absolutely help you through the process. Call 1-800-549-1731 ext. 2

Do I need to set up a Paypal account in order to purchase through LeafWorks website?

You can purchase without setting up a PayPal account simply by selecting the “guest” option during checkout; however, if you are a frequent purchaser PayPal may require account setup.

Can I pick up my order at your address in Sebastopol?

Yes, tests are available to pick up onsite. Please coordinate with our staff for pickup at 1-800-549-1731 ext. 2. Our office is at 130 S High St, Sebastopol, CA 95472 across from the Wells Fargo parking lot.

I am trying to order some test kits and kept getting a failure code at the end with shipping and billing address. Why is this?

Please be sure to double check your address, otherwise your kit will be returned to the sender.

Was I supposed to put my name and email address inside?

If you ordered tests through our website then there is no need. If you obtained tests from a third party or have a promotional kit, be sure to include your name, email address, and phone number along with samples submitted so we can send you your results

My Account

Can I change the point of contact for my order?

Why was my order “returned to sender”?

Orders may be returned if the address provided is not correct. Please double check your contact information when placing an order and promptly notify us of any changes in address ASAP. Orders are processed within 24 hours excluding weekends.